Terms of Service

Welcome to Nakshatra Trendlooms. By accessing our website, browsing our products, or placing an order with us, you agree to be bound by the following Terms of Service. Please read these terms carefully before making a purchase.

1. General Terms

Nakshatra Trendlooms reserves the right to update, modify, or change these Terms of Service at any time without prior notice.

By using our website or purchasing our products, you confirm that you have read, understood, and agreed to these terms.

2. Product Information

We make every effort to display our sarees as accurately as possible, including product images, colours, designs, fabric details, and descriptions.

However, minor variations may occur due to:

• Lighting and photography conditions.

• Differences in screen settings and device displays.

• Handloom, weaving, printing, embroidery, or fabric characteristics.

• The handmade or naturally occurring nature of certain products.

Such minor variations shall not be considered defects.

3. Product Availability

All products are subject to availability.

Nakshatra Trendlooms reserves the right to:

• Limit the quantity of products available for purchase.

• Discontinue any product without prior notice.

• Cancel an order if the product becomes unavailable.

• Correct pricing, product descriptions, or other listing errors.

If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the original payment method.

4. Pricing and Payments

All product prices displayed on our website are subject to change without prior notice.

Customers are responsible for providing accurate billing, shipping, and payment information when placing an order.

An order will be considered confirmed only after successful payment and order confirmation, where applicable.

Nakshatra Trendlooms is not responsible for delays or failures caused by incorrect customer-provided information.

5. Order Confirmation and Cancellation

Once an order has been placed, customers may contact Nakshatra Trendlooms regarding cancellation.

Order cancellation may not be possible once the order has been processed, packed, or shipped.

Nakshatra Trendlooms reserves the right to cancel an order in situations including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorized transactions.

• Incorrect or incomplete customer information.

• Unforeseen operational or logistical circumstances.

6. Shipping and Delivery

We make reasonable efforts to dispatch orders within the estimated processing period.

Delivery timelines may vary depending on the customer's location, courier partner, weather conditions, holidays, public disruptions, or other circumstances beyond our control.

Nakshatra Trendlooms shall not be responsible for delays caused by courier partners or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact details.

7. Inspection at Delivery

Customers are advised to inspect the package and product immediately after delivery.

For damaged, defective, or incorrect products, customers must contact us within 48 hours of delivery.

A continuous, unedited unboxing video showing the unopened package, shipping label, opening of the package, and complete product is required for applicable damage, defect, or wrong-product claims.

Claims submitted without the required evidence may not be eligible for return or exchange.

8. Returns and Exchanges

Returns and exchanges are governed by our Return & Exchange Policy.

A return or exchange may be considered for:

• Damaged or defective products.

• Wrong products, colours, or designs.

• Verified manufacturing defects.

Products must meet the conditions specified in our Return & Exchange Policy.

Change-of-mind returns, colour preference changes after ordering, alterations, stitching, washing, wearing, or other excluded circumstances may not be accepted.

9. Refunds

Where a return is approved and a refund is applicable, the refund will be processed after the returned product is received and passes our quality inspection.

Refunds will generally be made through the original payment method.

The time taken for the refund to appear in the customer's account may depend on the bank or payment service provider.

10. Customer Responsibilities

Customers agree to:

• Provide accurate personal, billing, and delivery information.

• Review product details before placing an order.

• Inspect the product immediately after delivery.

• Follow the return and exchange procedure where applicable.

• Provide accurate information when contacting customer support.

Customers must not misuse the website, place fraudulent orders, or attempt to exploit promotional offers, refunds, returns, or other services.

11. Website Use

Customers agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to the website or its systems.

• Copy, reproduce, modify, or distribute website content without permission.

• Interfere with the website's functionality or security.

• Submit false, misleading, or fraudulent information.

Nakshatra Trendlooms reserves the right to restrict or terminate access to the website where misuse or unlawful activity is suspected.

12. Intellectual Property

All website content, including but not limited to:

• Brand name and logo.

• Product photographs.

• Product descriptions.

• Graphics and designs.

• Website text and content.

is owned by or licensed to Nakshatra Trendlooms and may not be copied, reproduced, modified, or commercially used without prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, technology providers, or other service providers.

Nakshatra Trendlooms is not responsible for the independent policies, technical issues, or actions of third-party service providers.

Customers may be subject to the terms and policies of those third-party providers when using their services.

14. Limitation of Liability

Nakshatra Trendlooms will make reasonable efforts to provide accurate product information and reliable services.

However, we shall not be liable for delays, interruptions, losses, or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, natural events, or other unforeseen circumstances.

Our liability, where applicable, shall be limited to the value of the relevant order, subject to applicable law.

15. Force Majeure

Nakshatra Trendlooms shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, government restrictions, strikes, transportation disruptions, technical failures, pandemics, or other unforeseen events.

16. Privacy

Customer information submitted through our website or during the purchasing process may be collected and processed for purposes including order processing, payment, shipping, customer support, and other legitimate business operations.

The handling of personal information is subject to our Privacy Policy.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms of Service shall be subject to the jurisdiction of the appropriate courts in India, as applicable.

18. Changes to These Terms

Nakshatra Trendlooms reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective when the updated terms are published on our website.

Customers are encouraged to review these terms periodically.

19. Contact Us

If you have any questions regarding these Terms of Service, your order, or our policies, please contact Nakshatra Trendlooms through the contact details provided on our website.

By accessing our website or placing an order with Nakshatra Trendlooms, you acknowledge that you have read, understood, and agreed to these Terms of Service.